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Summary
The internet being the dynamic technology
that it is regularly sees new types of web- based services, commonly
free and advertiser supported, made available to the online community.
This set of Principles of Best Practice (the "FWS" series) has been
written to cover these, and any existing web based services available
not covered adequately by other sets of Principles of Best Practice.
All Internet services have a role to play to prevent spam occuring, or
at the very least prevent spam reaching end users.
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| Ref # |
Principle or Proposed Principle
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| FWS001 |
"Other" Free Web-based Services (ie those
not otherwise fitting any category of the Principles of Best Practice)
should maintain an adequately and competently staffed abuse desk on a
24 hour, 365 day per year basis. The contact details for the abuse desk
should be readily and easily accessible on the website of the "Other"
Free Web-based Service, and also listed with the Network Abuse
Clearinghouse at http://abuse.net |
| FWS002 |
Upon receipt of an evidence-based abuse
report, the abuse desk of the "Other" Free Web-based Services should
investigate the complaint and take action within two (2) hours. If the
complaint is valid, the account or service of the perpetrator should be
terminated immediately, the offender barred from future use of the
service, and the violation and termination reported to the other
service providers known or believed to be used by the offender. If the
complaint cannot be properly investigated within two (2) hours, the
account or service to the alleged perpetrator should be temporarily
suspended while the investigation continues. All complainants should be
sent a reply stating the outcome of the investigation and the action
taken. |
| FWS003 |
"Other" Free Web-based Services should not
allow themselves to be used as defacto anonymous services, and should
protect themselves from being so used by only permitting account or
service access where the user's originating IP is unmistakeable.
Technologies to recognise when Account Holders are using
non-transparent proxies, and to block account or service access
accordingly, should be implemented. |
| FWS004 |
"Other" Free Web-based Services should
ensure that their Terms of Service include a strong antispam clause,
prohibiting any action whether directly or indirectly using their
services in the commission of spamming, including (to the extent
relevant to the type of service being provided) but not limited to
prohibiting:
- "spamvertising",
- being linked to from a "spamvertised"
website
- promoting spamming services or
distributing or encouraging spamming services or lists of email
addresses
- linking to "spamware" or sites promoting
"spamware"
with violation resulting in immediate account or service termination
without further warning, barring the offender from future use of the
service, and reporting of the violation and termination to the email
and other service providers known or believed to be used by the
offender. |
| FWS005 |
"Other" Free Web-based Services, in their
Privacy Statements, should reserve the right to pass on all information
regarding breaches of their Terms of Service to any other service
provider known or believed to be used by the offender. |
| FWS006 |
"Other" Free Web-based Services should take
all steps possible to ensure that no email address (whether belonging
to themselves or otherwise) appears on their website in a manner
susceptible to harvesting by automated means. |
| FWS007 |
"Other" Free Web-based Services should not
collect or collate email addresses of their users for potential future
use beyond the immediate purpose for which such addresses may be given,
other than from people who have knowingly and willingly subscribed, via
either a confirmed-opt-in (sometimes referred to as 'double-opt-in')
process or a paid subscription process. |
| FWS008 |
"Other" Free Web-Based Services should
enable technology to prevent automated account registrations, ensuring
that accounts opened can only possibly be humanly applied for or
operated. |
| FWS009 |
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| FWS010 |
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| FWS011 |
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| FWS012 |
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