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Summary
Phone/Fax to Email services are often used
by spammers as 'drop-boxes' for recipients of spam to send replies.
Such services by-pass IP tracing, and afford
a high degree of anonymity to spammers.
Such behaviour, of course, should not be
tolerated by the Phone/Fax to Email service providers, who must do
their utmost to ensure that their clients use their services only for
honest purposes - and not to hide or shield or protect spammers.
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| Ref # |
Principle or Proposed Principle
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| P2E001 |
Phone/Fax-to-Email Service Providers should
maintain an adequately and competently staffed abuse desk on a 24 hour,
365 day per year basis. The contact details for the abuse desk should
be readily and easily accessible on the website of the Web/Email-to-Fax
Service Provider, and also listed with the Network Abuse Clearinghouse
at http://abuse.net |
| P2E002 |
Upon receipt of an evidence-based abuse
report, the abuse desk of the Phone/Fax-to-Email Service Provider
should investigate the complaint and take action within two (2) hours.
If the complaint is valid, the account of the offender should be
terminated immediately and without further notice. Furthermore, the
email address and the originating IP Number of the offender should be
barred immediately. If the complaint cannot be properly investigated
within two (2) hours, the account of the alleged offender should be
temporarily suspended while the investigation continues. All
complainants should be sent a reply stating the outcome of the
investigation and the action taken. |
| P2E003 |
Phone/Fax-to-Email Service Providers should
ensure that their Terms of Service include a strong anti spam clause,
including but not limited to prohibiting:
- Receiving replies from unsolicited
bulk/commercial emails sent from any service provider
with violation resulting in immediate account termination without
further warning, barring the offender from future use of the service,
and reporting of the violation and termination to the email and other
service providers known or believed to be used by the offender. |
| P2E004 |
Phone/Fax-to-Email Service Providers, in
their Privacy Statements, should reserve the right to pass on all
information regarding breaches of their Terms of Service to any other
service provider known or believed to be used by the offender. |
| P2E005 |
Phone/Fax-to-Email Service Provider should
lodge abuse reports with the email and service providers of the
offender, advising them of the offence, providing evidence thereof, and
requesting the termination of all accounts and services associated with
the offender. |
| P2E006 |
Phone/Fax-to-Email Service Providers
should, on their websites in a readily accessible and easy to find
location, maintain a numerical list of all phone and fax numbers in
active use via their service. |
| P2E007 |
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| P2E008 |
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| P2E009 |
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| P2E010 |
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| P2E011 |
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| P2E012 |
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